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We observe many Federal and Provincial holidays across Canada. In the event of a holiday, deliveries may be delayed. Special order items or orders placed outside of the local trading areas may take 5 or more business days to ship and can have a separate delivery charge based on the weight and delivery distance of the order. Certain factors may contribute to orders taking up to 5 days such as availability of the items ordered at the closest distribution centre. It is common for most densely populated areas to receive their orders the next business day. Orders are shipped by courier (FedEx/Purolator) from any of our 8 distribution centres based on proximity of the items ordered to your door. Delivery can take 1-5 business days and customer will receive tracking number to confirm shipment once order has left our warehouse(s). Orders placed after 2pm on Friday or on Saturday or Sunday will be processed the following Monday. Orders received Monday to Friday before 2pm eastern are processed and shipped same day. Island Ink-Jet may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing errors may occur on the Island Ink-Jet website and Island Ink-Jet reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Island Ink-Jet. Island Ink-Jet cannot confirm the price of an item until after your order is placed. It is noted that stores incur additional expenses such as rent, labour, overhead which make it impossible to offer the online price in store.

Ancillary benefits include your support of your the local economy. Here are some of the value added services consumers receive by buying in store: Product is available for immediate pick-up consumers are able to deal face to face with an expert who can provide guidance, advice and troubleshooting tips immediate resolution to any issues. It is a generally understood principle that companies can offer lower prices online due the lower costs incurred in providing an online shopping experience. In-store pricing will usually be higher compared to prices quoted on this website due in part to the value-added service provided in-store and the additional costs incurred by the store while providing those value-added services. In-store pricing and availability will differ from Island Ink-Jet online sites. We make every effort to keep our online prices competitive with the online marketplace. Prices quoted on this website including any discounts found are available only when ordering online. Returns are hassle-free with no return shipping cost on defective products.

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Our in-house printer ink and toner cartridges offer industry-leading quality and are ISO 9001 certified. We ship out of distribution centres located on the east coast, west coast and a few in between using the best couriers such as FedEx and Purolator, thus ensuring that most orders ship same day and can be delivered the next business day.

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Shipping is free on printer cartridge orders of $49 or greater. Much like how we pioneered the retail ink refill service, we are pioneering how online sales contribute to the local economy. No competitor can offer the same degree of localized support, sales and service as we can.

When you order online at Island Ink-Jet you are supporting the locally owned businesses and economy in your community through our profit sharing model and you in turn receive localized support from those businesses. What truly sets us apart from other retailers and especially online stores is that our physical stores are Licensed & independently owned and operated by small business owners in your community.